July88 Travels & Tours — Final details

Your questionnaire was thorough — all 18 packages from Ashanti to Togo-Benin, inclusions, the 1-week cut-off and the 10% cancellation rule are all captured. Four gaps left, and Michael has since answered the setup questions, so this is shorter than last time.

✓ Already answered nothing to do — just check

Assistant voice: Warm & friendly, replying in English
Payments: Mobile Money · Card · Bank transfer · Cash
Always says: Please · Thank you · Noted · I'll share details · I'm on standby
Never says: "I'm not sure" · "I can't help"
Hands off when: photos needed · invoice details · cancellations
Availability: tracked in your Google Sheet (Michael, 26 Aug)
Portal login: July88homes@gmail.com · billing: Michael.osei@tsgdrivegh.org

Anything wrong above? You ticked four tones and four languages. We started with warm & friendly in English — picking everything at once gives a voice with no character. Easy to widen once it's live.

All correct Something to change →

1 Tour deposit Reservations

How much deposit secures a slot? You wrote the deposit "depends on the specific tour". The assistant has to state a number and collect it — it can't quote "it depends" to a customer holding a phone.

A percentage of the total → A fixed amount per person → It differs per package → The assistant should ask a person each time

Mobile Money account that receives July88 Travels payments Name on the account and the number — this is what receipts are issued against.

2 Flights, visas & logistics Reservations

Do you help with these? Left blank on the questionnaire. Worth answering — people will ask, especially about Togo-Benin in December.

No — we don't offer this Yes →

Togo-Benin — does anything special apply? It crosses two borders, so guests will ask about passports and visas before they pay.

3 The stays you sell Reservations

Green Cliff, Paragon Beach House and Accra City Reality — which are yours? Paragon is your own (it's in the Homes questionnaire). If the other two are partner properties, the assistant needs to know it's reselling them, and at what price.

All three are ours Some are partner properties we resell →

4 Quoting a price Reservations

Someone asks "how much for Cape Coast?" — what should the assistant say? Your prices are per person per day with a 3-person minimum, so it needs a rule before it knows the group size.

Quote "from GHS X per person (minimum 3)", then ask group size Ask how many people first, then give the total Always quote the full minimum total (3 × price × days)

Solo travellers and pairs — what happens if fewer than 3?

A Which line is Travels? blocking setup

Michael gave 0506352179 for "July88 tours and homes" — but that's two brands on one line. One WhatsApp line can only power one assistant. Tours and Homes need either a line each, or one assistant covering both. Note also that 0506352179 is Emmanuella's number, and she is who the questionnaire says to escalate to — as it stands the assistant would be handing chats to itself.

A line each — cleanest. Second number is → One assistant covering Tours and Homes together on 0506352179 One number with a menu — "1 Tours · 2 Stays · 3 Car hire" Not sure — advise us

If the assistant runs on 0506352179, who should it escalate to instead of Emmanuella?

B Hours, handles & the assistant's name Judith / Ella

You said Mon–Fri 8–5. Is anyone reachable at weekends? The assistant answers 24/7 regardless — this only decides when it can pull in a person.

Mon–Fri 8–5 only Weekends too →

Your exact social handles The questionnaire said "Instagram, TikTok" — we need the actual @handles to connect them.

What should the assistant call itself? Your greeting is "This is Ella/Judith speaking" — those are real people, and the assistant shouldn't introduce itself as one of them.

Give it its own name → Introduce itself as "the July88 assistant"

Who keeps the bookings Google Sheet up to date? The assistant can read it to answer "is that weekend free?" — but only if it's current. We'll need view access.

5 Anything else

Anything else the assistant should know?