July88 Travels & Tours — Final details

Thank you — your questionnaire was thorough. We have all 18 tour packages, your inclusions, cut-offs and policies loaded. Just 4 small gaps left, then your assistant can go live. About 3 minutes; saves as you type.

✓ Already set from your answers nothing to do — just check we got it right

Assistant voiceWarm & friendly

Replies inEnglish

PaymentsMobile Money · Card · Bank transfer · Cash

Always saysPlease · Thank you · Noted · I'll share details · I'm on standby

Never says"I'm not sure" · "I can't help"

Hands off whenPhotos needed · invoice details · cancellations → Emmanuella

Anything wrong above? You ticked several tones and languages — we've started with Warm & friendly in English, which suits your customers best. Easy to widen later.

All correct Something to change →

1 Tour deposit

We have all 18 packages (Ashanti through Togo-Benin), what's included and excluded, the 1-week booking cut-off, and that custom tours are paid in full up front. The only gap: you wrote the deposit "depends on the specific tour" — the assistant needs a rule it can state and collect on.

A percentage of the total → A fixed amount per person → It differs per package → Assistant should ask a person each time

How much?

If it differs per package, give us the rule:

2 Flights, visas & logistics

This question was left blank. Worth answering — people will ask, especially about the Togo-Benin trip.

No — we don't offer this Yes →

What exactly, and any fee?

Togo-Benin — does anything special apply? It crosses borders, so people will ask about passports/visas.

3 The stays you sell

You sell Green Cliff, Paragon Beach House and Accra City Reality. Paragon is your own (it's in the Homes questionnaire) — what about the other two?

All three are ours Some are partner properties we resell →

Which are partners, and what do you charge for them?

4 Quoting a price

Your prices are per person per day with a 3-person minimum. So when someone just asks "how much for Cape Coast?", the assistant needs to know how to answer before it knows the group size.

Quote "from GHS X per person (minimum 3)" and then ask group size Ask how many people first, then give the total Always quote the full minimum total (e.g. 3 × price × days)

Solo travellers & pairs — what happens if fewer than 3?

A Your WhatsApp lines the one thing blocking setup

Both brands gave us the same numbers — 0506352179 / 0509339461 — and the same email. One WhatsApp line can only power one assistant, so we need to know how to split them.

A number per brand — cleanest. Each assistant only sees its own customers. One number with a menu — "1 Tours · 2 Stays · 3 Car hire" routes the chat. One number, one assistant handling all three brands together. Not sure — advise us.

If separate: which number goes with which brand?

Mobile Money account that receives payments

B Availability — how the assistant checks it

You listed "Availability" as a top question. Our plan: we set up a Google Calendar for each brand. Your team blocks out booked dates, and the assistant reads it live — so it can tell a customer "yes, that weekend is free" instead of "let me check".

Yes — set up Google Calendar for us (recommended) We already use something to track bookings → Don't check a calendar — the assistant should say a person will confirm

If you already use something, what is it?

Who keeps it up to date?

C Hours, handles & your team

You said Mon–Fri, 8am–5pm. Your assistant answers 24/7 regardless — this is only about when a person can step in.

Mon–Fri 8–5 only — assistant covers evenings & weekends Someone is reachable at weekends too →

Weekend hours:

Your exact social handles You wrote "Instagram, TikTok" — we need the @handles to connect them.

Instagram

TikTok

Facebook page

Website (if any)

What should the assistant call itself? Your greeting says "This is Ella/Judith speaking" — those are real people. The assistant shouldn't introduce itself as a specific staff member.

Give it its own name → Introduce itself as "the July88 assistant"

Name:

Portal access One administrator gets the login and can then add managers themselves.

Administrator — name, email & phone

Anyone else who'll need access (and for which brand)?

Anything else?