July88 Homes — Final details

Your questionnaire was thorough — Peter's Rock (5 rooms, GHS 3,500 whole house) and Paragon (4 studios, GHS 1,500 each / 6,000 whole house) are captured with amenities, house rules, the 50% deposit and the 10% cancellation rule. Four gaps left, and Michael has since answered the setup questions.

✓ Already answered nothing to do — just check

Assistant voice: Warm & friendly, replying in English
Payments: Mobile Money · Card · Bank transfer · Cash · 50% deposit within 24h of invoice
Balance: paid at check-in · Cancellation: 10% of the booking
Check-in: from 12:00pm · Check-out: 10:00am · minimum 1 night
Hands off when: photos needed · invoice details · cancellations
Availability: tracked in your Google Sheet (Michael, 26 Aug)
Portal login: July88homes@gmail.com · billing: Michael.osei@tsgdrivegh.org

Anything wrong above?

All correct Something to change →

1 Your brand name Michael

What should guests see? Our form was titled "Peter's Rock & Paragon", but you answered as July88 Homes. The assistant introduces itself with whichever you pick.

July88 Homes — one brand covering both properties Each property stands on its own name Something else →

2 Extras & add-ons Reservations

Which of these can a guest add to a booking? This was the one blank, and it's the easiest money the assistant can make you — it offers the extra at the moment someone is already paying. You have the pieces: TSG Drive for cars, July88 Travels for tours, and Paragon already lists breakfast and an event space.

Prices for the ones you ticked

3 Events, children & the pool Reservations

Can guests host events or parties? Peter's Rock has a hall, pool, bonfire and games; Paragon has an event space but says visitors can't use the rooms. Guests will push on this, and the assistant needs a line it can hold.

Yes → Only by arrangement No

Are children welcome? Any pool rules the assistant should mention?

4 The caretaker Operations

Name, number, and which property You mentioned a caretaker helps guests at Peter's Rock with directions and access.

Can the assistant share that number with a guest who's arriving?

Yes — share it once a booking is paid No — keep it internal

A Which line is Homes? blocking setup

Michael gave 0506352179 for "July88 tours and homes" — but that's two brands on one line. One WhatsApp line can only power one assistant. Tours and Homes need either a line each, or one assistant covering both. Note also that 0506352179 is Emmanuella's number, and she is who the questionnaire says to escalate to — as it stands the assistant would be handing chats to itself.

A line each — cleanest. Homes' number is → One assistant covering Tours and Homes together on 0506352179 One number with a menu — "1 Tours · 2 Stays · 3 Car hire" Not sure — advise us

If the assistant runs on 0506352179, who should it escalate to instead of Emmanuella?

B Hours, handles & the assistant's name Judith / Ella

You said Mon–Fri 8–5. Is anyone reachable at weekends? Guests arrive at weekends — this only decides when the assistant can pull in a person, not when it answers.

Mon–Fri 8–5 only Weekends too →

Your exact social handles

What should the assistant call itself? Your greeting is "This is Ella/Judith speaking" — those are real people.

Give it its own name → Introduce itself as "the July88 Homes assistant"

Mobile Money account that receives July88 Homes payments

Who keeps the bookings Google Sheet up to date? The assistant reads it to answer "is that weekend free?" — we'll need view access.

5 Anything else

Anything else the assistant should know?