July88 Homes — Final details

Thank you — your questionnaire was thorough. We have both properties, all rooms and rates (including the 900ghc upstairs room), amenities, house rules and your 50%/10% terms. Just 4 small gaps left. About 3 minutes; saves as you type.

✓ Already set from your answers nothing to do — just check we got it right

Assistant voiceWarm & friendly

Replies inEnglish

PaymentsMobile Money · Card · Bank transfer · Cash

Always saysPlease · Thank you · Noted · I'll share details · I'm on standby

Never says"I'm not sure" · "I can't help"

Hands off whenPhotos needed · invoice details · cancellations → Emmanuella

Anything wrong above? You ticked several tones and languages — we've started with Warm & friendly in English, which suits your customers best. Easy to widen later.

All correct Something to change →

1 Your brand name

Our form was titled "Peter's Rock & Paragon", but you answered July88 Homes. What should guests see?

July88 Homes — one brand covering both properties Each property stands on its own name Something else →

2 Extras & add-ons

This was the one blank. Worth filling — these are the easiest upsells for the assistant to offer, and you already have the pieces: TSG Drive for cars/airport runs and July88 Travels for tours. Paragon also lists breakfast and an event space.

Prices for the ones you ticked:

3 Events, children & the pool

Peter's Rock has a hall, swimming pool, bonfire and games; Paragon has an event space but says visitors can't use the rooms. Guests will ask about parties and children.

Can guests host events or parties?

Yes → Only by arrangement No

Any extra charge or limit on numbers?

Are children welcome? Any pool rules the assistant should mention?

4 The caretaker

You mentioned a caretaker helps guests at Peter's Rock with directions and access.

Name & number, and which property:

Can the assistant share that number with a guest who's arriving?

Yes — share it once a booking is paid No — keep it internal

A Your WhatsApp lines the one thing blocking setup

Both brands gave us the same numbers — 0506352179 / 0509339461 — and the same email. One WhatsApp line can only power one assistant, so we need to know how to split them.

A number per brand — cleanest. Each assistant only sees its own customers. One number with a menu — "1 Tours · 2 Stays · 3 Car hire" routes the chat. One number, one assistant handling all three brands together. Not sure — advise us.

If separate: which number goes with which brand?

Mobile Money account that receives payments

B Availability — how the assistant checks it

You listed "Availability" as a top question. Our plan: we set up a Google Calendar for each brand. Your team blocks out booked dates, and the assistant reads it live — so it can tell a customer "yes, that weekend is free" instead of "let me check".

Yes — set up Google Calendar for us (recommended) We already use something to track bookings → Don't check a calendar — the assistant should say a person will confirm

If you already use something, what is it?

Who keeps it up to date?

C Hours, handles & your team

You said Mon–Fri, 8am–5pm. Your assistant answers 24/7 regardless — this is only about when a person can step in.

Mon–Fri 8–5 only — assistant covers evenings & weekends Someone is reachable at weekends too →

Weekend hours:

Your exact social handles You wrote "Instagram, TikTok" — we need the @handles to connect them.

Instagram

TikTok

Facebook page

Website (if any)

What should the assistant call itself? Your greeting says "This is Ella/Judith speaking" — those are real people. The assistant shouldn't introduce itself as a specific staff member.

Give it its own name → Introduce itself as "the July88 assistant"

Name:

Portal access One administrator gets the login and can then add managers themselves.

Administrator — name, email & phone

Anyone else who'll need access (and for which brand)?

Anything else?