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TSG Drive

Mobility · assistant setup · XCelerate AK

July88 Travels and July88 Homes both came back thorough — we have their tours, rooms, rates and policies. TSG Drive is the one brand we still have nothing for, so its assistant is the only one that can't be built yet. This replaces the PDF: same questions, fills in on a phone, saves as you type. Split it between whoever knows each part.
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✓ What we already have nothing to do — just check

WhatsApp line: 0506352177 · Portal login: Tsgtsales@gmail.com · Bookings tracked in: Google Sheet · Billing contact: Michael.osei@tsgdrivegh.org
From the call: car rental, driver supply, mechanic call-out and car-sharing, all on one platform.
Anything wrong above?

1 Business basics Michael / Admin

Business / brand name as customers should see it
In one line, what do you do?
Year started & any key milestones
Locations / branches (name + area)
Operating hours July88 said Mon–Fri 8am–5pm. Your assistant answers 24/7 either way — this is only about when a person can step in.
Email address customers use
Exact social handles July88 wrote "Instagram, TikTok" without the @handles, so we couldn't connect them. Please paste the actual handles or links.

2 Vehicles & rental Operations / Augustina

Vehicle classes & daily rates This is the single most-asked question and the assistant cannot answer it without your numbers. Note it by destination if rates differ (e.g. in-Accra vs upcountry).
Self-drive vs chauffeur — do you offer both, and what's the price difference?
Rental requirements (licence, ID, security deposit, minimum age)
Fuel, mileage & late-return policy Guests argue about these three more than anything else. Written down once, the assistant states it the same way every time.

3 Drivers, repairs & car-sharing Operations

Driver hire — types & rates (on-demand, full-time, events)
Repair / mechanic services offered & how pricing works Including whether you quote before work starts, and whether pick-up and return is charged.
Car-sharing — how does an owner list a car, and what are the terms? Your split, minimum commitment, who insures it, how the owner gets paid. People ask this constantly and it is the part no one outside TSG can guess.
Cities / areas you cover
How far ahead should customers book?

4 Payments Michael / Accounts

Payment methods accepted
Is a deposit required? How much, and when? July88 Homes said "50%, within 24 hours of the invoice". If TSG Drive works the same way, say so — the assistant needs a rule it can state and collect on, not "it depends".
Security deposit / caution fee — is there one, and when is it refunded?
When is the balance taken?
Refund / cancellation policy Both July88 brands charge 10% on cancellation. Same here?
Mobile Money account that should receive TSG Drive payments Name on the account and the number. This is what receipts are issued against.

5 How the assistant should sound Michael

For July88 you ticked Warm & friendly, Professional, Premium & polished, Concise & efficient and English, Twi, Ga, Ewe. We started those assistants on Warm & friendly, in English — picking everything at once gives a voice with no character. Same for TSG Drive, or different?
Tone
What should the assistant call itself? July88's greeting was "This is Ella/Judith speaking" — those are real people, and the assistant shouldn't introduce itself as one of your staff.
Words or phrases to ALWAYS use
Words, phrases or topics to AVOID

6 When to hand over to a person Operations

When should the assistant stop and pass the chat to your team?
Who gets notified — name and number Important: this must NOT be the same line the assistant runs on. July88 named Emmanuella on 0506352179, which is also the number proposed for the July88 assistant — the assistant would be escalating to itself.
Top questions customers ask — with your answers

A The line the assistant runs on blocking setup

0506352177 is currently Augustina's own WhatsApp. Once we connect a number, the assistant answers on it — every chat on that line becomes the assistant's, including the ones Augustina is having now. That is fine if it's a business line she happens to carry; it is not fine if it's her personal number.
Who keeps the bookings Google Sheet up to date? The assistant can read it to answer "is that car free on Friday?" — but only if it's current. We'll need view access to that sheet.

7 Anything else

Anything else the assistant should know about TSG Drive?
Your answers

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